Frequently Asked Questions
Where can I buy tickets?
1) On the internet www.123pyt.org. Processing fees will apply.
2) Call the PYT office and purchase with a Visa or MasterCard. There is a $3 handling fee for every transaction (not every ticket).
3) At the box office within the hour before the show.
How much do tickets cost?
Single ticket public prices are - Adult: $24.00, Senior (65 and over): $19.00, Child (3-12): $19.00
Season subscribers save 15%
Groups of 12 or more can receive a reduced rate of $2 off per ticket
Special prices are available for school groups at school shows. See the “Schools and Groups” page on our website.
Are there any extra charges added to the ticket price?
A $3 handling fee is applied to every transaction. A $2 per ticket fee is added to internet tickets.
What is the $3 handling fee for?
Like most theatres PYT incurs costs from the company who manages our ticketing system. We are also charged by VISA and Master Card for the privilege of using their services. The $3 per ticket charge covers these costs.
Why is there a $2 charge on every ticket purchased over the internet?
T he company that manages our ticketing system charges for every ticket purchased through them. We also pay for a secure internet merchant account as well as a percentage of every purchase made with a VISA or Master Card.
I saw an available seat on the internet can I buy that seat over the phone through PYT’s office?
No. Exact seating can be seen on the Internet. By phone, requests for certain areas (i.e. aisle, loge, etc.) are accepted but not guaranteed.
When will I get my tickets?
You may pick your tickets up at the PYT office or at the box office at the theatre before the show. If you prefer to have your tickets mailed, they will be mailed within 7 days (If the performance is within 10 days or less, the tickets will be held at the box office). Notify PYT within 10 days if you have not received your tickets. When you receive the tickets, please check them immediately to confirm your order is complete and accurate.
Can my baby sit on my lap?
Regardless of age, everyone who enters the theater needs a ticket - even babies and toddlers. For most shows we do not allow children younger than 3.
Can I reserve seats and pay later?
Seats cannot be "held" or reserved without payment.
I bought tickets for a show and now we can't attend on that date. What do I do?
Season subscribers may make ticket exchanges for free one time per production, subject to availability. Tickets can only be exchanged for another date within the run of the same show. (For example, you can exchange a ticket from the first weekend of the holiday show to another show of that the production, but you cannot exchange a ticket to the holiday show for a ticket to the spring show.)
If you are a season subscriber and you have the tickets in your possession, you can exchange tickets by bringing your tickets to PYT’s business office at least 7 days before the show. If you are a subscriber and your tickets are at "will call" you can call to make the exchange at least 4 days before the show.
I bought tickets for a show and couldn't attend. Can I get my money back or tickets for another show?
Once the show you bought tickets for has passed you can no longer exchange tickets. There are no refunds.
Can I get a refund if I miss a performance?
PYT does not offer compensation for missed performances or refunds on ticket purchases.
If it snows, can we come to a different performance?
PYT maintains a policy of not canceling performances due to inclement weather.
ALL SALES ARE FINAL – NO REFUNDS
For any other questions:
Email PYT’s MAIN OFFICE: office.123pyt@gmail.com
Phone: 610.332.1400
Fax: 610.332.1405